We have a virgin media wall socket with an ethernet port in the wall but no round cable. The cable could be hidden within, or behind, furniture. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. 12-10-2022 18:51 - edited 12-10-2022 18:59. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Reply. Browse Virgin Media Virgin Media Community. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Security matters. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I need to arrange for an engineer. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. 3 minutes ago. The best thing to do if. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Go to virginmedia. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Once you have the adapter, you can use it to plug your phone into your hub. Tudor. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Security matters. My previous sky microfilter attached here. Stay safe online. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. However, I do not have any of the specified wall sockets available. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Unscrew the white cable with the black collar. However, I do not have any of the specified wall sockets available, and the round socket that is. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. on 17-12-2022 10:39. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. I have booked a technician but I don't know if i have to inform the. Customer since 1993. Check service status. S. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Options. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. A Virgin Media. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Virgin Media; My Virgin Media; Shop;. If you can set up using a Self-Install pack, but choose to use an engineer for. Vonage 2nd line. Account - Cable. Hi, I have the same issue. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Pop the power cable into a nearby plug socket, and turn it on. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. ^Martin. on 17-10-2022 15:06. ) The hub will be in here too. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. My Virgin Media App. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Re: I need a Virgin Media Wall Socket. 7. I don't work for Virgin Media. I have 2 Virgin Media wall sockets. Go to solution. 0 Kudos Reply. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Only an aerial cable (pictured below) connected to a box outside my flat. 0 Kudos. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. We would like to show you a description here but the site won’t allow us. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. The wall socket I have within my home does not appear to be working. Please help. This is designed to push over the existing screw connector the outlet has. I have only got one rectangular shaped white socket (Shown. I recently applied and received the delivery for a virgin package of tv broadband. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. We have the quickstart pack but sadly cannot get broadband set up and working. All you need to do is contact Virgin Media and explain what the issue is. Hi, I am experiencing the same issue with my install kit. I'm very sorry to hear you didn't have a wall socket. Just make sure you definately don't need it, or won't be needing it again. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. No wall socket. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. How to i book someone to come and - 5239743. Whichever is the most suitable. both appear. Follow the instructions on screen to finish your setup. There is an access panel in the ceiling for pipes and cables. Phone. Client62. 14-08-2023 16:02 - edited 14-08-2023 16:05. on 31-12-2021 10:47. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. These do not work. 1 ACCEPTED SOLUTION. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Get the Hub ready by connecting the wires. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. i received an installation kit for my broadband but my property. 0. Kind regardsThe box and cables may have been removed by the previous occupiers. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Hi, I am experiencing the same issue with my install kit. Reply. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. There should be a wall mounted box somewhere inside that has an F socket on it. Location. . Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. I can't find an internal wall socket. I’ve received my QuickStart package to find I do not have a compatible wall socket. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. I will only be using one wall socket, so the other socket will have no connections. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. It should work ok. those who. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Push the white cable with the black label into the Hub. I have signed up as a new user for Virgin Fibre. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. i opted for the self install, however on inspection we - 5180915. The cable in the second picture is the one you need to connect too. Aug 8, 2019. Second, you'll likely need a manned installation for your VM services. Account - Cable. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Learn more. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I’ve received my QuickStart package to find I do not have a compatible wall socket. It should be free of charge. Being connected to the internet is one of the most important modern essentials in 2022,. Make sure that all of the cables are plugged in securely and that there are no loose connections. You'll have to cut the cable and seal the hole up. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Browse Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. I have received my quick start-up kit. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I don't have a virgin media wall socket and this is stressing me out. Standard Member. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I'm a Very Insightful Person, I'm. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Called 0800 052 1734 as well as 0800 953 9500. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Tudor. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Summary of Contents for Virgin Media Virgin TV V6. The TV is a digital smart TV with Freeview inside. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Virgin Media don’t do any Fibre connections to inside the house. . • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Tudor. When I proceeded to set up my Hub 3 I quickly realised that. 0 Kudos Reply. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. on 12-01-2023 10:45. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Failing this. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. My Virgin Media App. Hi I have ordered a quick start kit and don't have a virgin media wall socket. --. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You need a small spanner to remove this. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The second socket is in the study and I need a wired connection here. Account - Cable. My Virgin Media App. Options. Get the Hub ready by connecting the wires. Or if the other end of the white cable is in a more useful. It probably goes into another room in the house. No, the ethernet cable is for a wired device if you have one. All forum topics; Previous topic; Next topic; 2. Tudor. . Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. New Install Assistance. Explain what needs to be done and book an engineer visit. The box and cables may have been removed by the previous occupiers. 132Mb average speed. Tuning in. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. 1 ACCEPTED SOLUTION. Stay safe online. The wall socket is - 5109379. Re: No wall socket. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The large Eurobell wall box is where you would connect. Packages. Here are some check points to make sure your phones are in good working order. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Check the condition of your phones. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Options. Vonage 2nd line. Legend Options. Don't touch it. Stay safe online. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. VM BB TV Landline. The UK isn’t the first country to make this move. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. We've taken the front of the box off and inside there is an isolator but nothing else. Hi, Same problem here. and the isolator cable. on 21-08-2023 20:36. Options. 3 weeks ago. We do not have virgin so are we able to cut the wires - 5195119. QuickStart, set up and connections. Back a step. 11-11-2022 12:53 - edited 11-11-2022 12:58. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. i don’t have a virgin media wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Vonage 2nd line. I just got Virgin Media kit and read all information carefully and checked - 5200805. You can get a small female to female connector at B&Q/Amazon to join two cables together. Push the white cable (from the old Hub) into the back of the new Hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Yes, we will be able to fit another socket for you. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Sorry to hear you have been having issues with your self-installation. The wall box may be branded with the logos of an old cable TV company (not VM). Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Installing and configuring your kitThank you. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. However, I do not have any of the specified wall sockets available. Options. Well I can't seem to find anything like that and the closest thing I can find is a. Incidentally the phone socket is redundant if not in use and can be safely removed. The first thing is to start making alternative arrangements for your internet connectivity. This is a little untidy for my likeing. If you really need to take them off, just use a screwdriver to unscrew the screws. Browse Virgin Media Virgin Media Community. Some cordless systems have a paging function (often controlled from a button on the base station). Two virgin media wall. Check service status. Networking and WiFi. Tudor. Browse. Options. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. You will only have been sent a QuickStart pack if the premises previously had VM. I just moved into a new apartment, and bought a broadband from virgin media. However, I do not have any of the specified wall sockets available. We can certainly get an engineer visit booked for you to come and install things. . If you really need to take them off, just use a screwdriver to unscrew the screws. Solved: Previously, I had BT connection so I need a wall socket. Don’t have virgin media wall socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin will not remove them. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Awful first impressions of Virgin Media. Browse Virgin Media Virgin Media Community. Tudor. But I have no Virgin Media Wall socket in my house. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. . I've got 2 wall sockets that I think are likely. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. But I. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. 1 ACCEPTED SOLUTION. " The hub is upstairs as previously said. RedTomato said: I removed my Virgin cable about a month ago. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Hi @bingoman000. The cables won’t attach to the wall socket which looks mangled. Account - Mobile. . I have gone through several videos and found that there should be wall socket inside your home. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. I have signed up as a new user for Virgin Fibre. The cable fits in the socket shown in the image attached. I don't work for Virgin Media. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @jimmylam1221. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Browse Virgin Media Virgin Media Community. “. Very Insightful Person. No Virgin Media wall socket on 19-10-2022 08:24. The new ones are just screws, the old style Telewest ones are like star shaped head. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. If no luck, call. There is not a simple wall socket, but instead things seem a bit more complicated. 1 Kudo Share Reply. • Check the connection is tightly connected, it will make a 'click' noise. All the wall sockets I can see are for BT. Tudor. But I have actually managed to get through to the technical team over chat. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. 2. In response to Jonny-M. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I could connect it in my house self install. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. QuickStart, set up and connections. Options. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you can't see anything obvious go. Manage Your Account. Live TV uses co-ax cables. Tudor. Unscrew the white cable with the black collar. on 15-11-2022 18:53. #2. Can you help? - 5401771 BrowseCheck your DMs btw. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Options. . Cihank617. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. 4. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. cable from wall. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Or you may be quicker than average! You won’t be involved the whole time. I also have this other dual cable going to the Smart Hub. There is a cable on the right of the box coming from the outside. Broadband Deals. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. We recently applied for a virgin package of tv, phone and broadband. Account - Mobile. Vonage 2nd line. 1. One of them was Telewest. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket).